POLICIES

For items purchased on or after November 1, we gladly accept returns until January 15 of the next calendar year for a full refund. For items purchased outside of this window, our regular return policy stated below will apply. Final sale and worn items may not be returned. Full price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date. Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date. Items returned past the time frames outlined above may be returned in exchange for an Abigail Riggs Collection Gift Card only. The amount of the Gift Card will be the current selling price of the items returned. We will only accept returns for items that have not been worn. All tags must be attached. Upon receipt of returned goods, Abigail Riggs Collection reserves the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error. At this time, Abigail Riggs only offers UPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S.

Please send your returns to:

Abigail Riggs Collection Returns
43 East Boulevard
Rochester, New York, 14610

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Abigail Riggs customers using a third party service are responsible for any duties, taxes and shipping costs that may occur. Abigail Riggs is not liable for any damages from any third party shipping services.

FREE EXCHANGES

There is no charge for exchanges shipped within the U.S.: return items for free and your new item ships for free. To exchange an item, return your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow up to 21 days for us to receive and process your exchange order. Exchanges are not offered on international orders.

GIFT EXCHANGES

If you would like to return merchandise you received as a gift that was purchased on Abigailriggs.com, you may exchange the merchandise for alternate item(s), an Abigail Riggs Gift Card or you can choose to refund the original form of payment submitted by the person who placed the gift order. You will receive your new Gift Card within two weeks of processing your return.

Abigail Riggs Collection GIFT CARDS

Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.00.

Abigail Riggs Collection ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at any other store selling Abigail Riggs merchandise cannot be returned to Abigailriggs.com.

REFUNDS

The Abigail Riggs Collection will refund the original form of payment or provide you with an Abigail Riggs Gift Card according to our policies outlined above. We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.